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Regular On-Site Maintenance.
The Rotation Day is the key to our proactive IT support service. Rotation Days are full-day on-site maintenance days that are split into three key parts:
1. Server & Network Checks
Designed to identify potential future problems and resolve them before they become an issue for the client.
2. User Issues
Dealing with any issue that's arisen since the last visit which requires (or benefits from) face-to-face contact.
3. Network Development
Time dedicated to adding to, or improving, their network. These are just some of the things this time can be used for:
adding new computers
installing new software
upgrading backup devices
identifying useful technologies for the client
Network development time means that small project implementation in INCLUDED in the price of your support. There is no need to book, and pay for, additional time.
Being proactive means that you look forward: Enterprise It' support engineers can help with strategic planning for the future.
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