Contract Ent 1:
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Small Business IT Support

Small Business IT Support

The Enterprise It definition of a small business is less than 20 users, working out of one office and using Microsoft Office, plus a couple of industry-specific software packages. About a 75% of our client base comes into this category.

With the exception of the industry-specific packages (usually with their own support agreements) the IT support requirements of most small businesses are similar. The relative simplicity of their computer network means that maintaining a network that is reliable, resilient, accessible and available requires a lower frequency of on-site IT support than more complex and larger computer networks.

The Rotation Days not only provide the regular checks needed to monitor the network, time for dealing with user issues and time for network development, but more importantly they provide:

  • the time to get to know the users and they way they like to work
  • to see the physical condition of the network and identify alterations as necessary
  • to see how the network is laid out within the office and advise on possible improvements

Our smallest clients have Regular on-site maintenance days (what we call Rotation Days) every six weeks; clients with slightly larger or more complex networks require usually no more than monthly Rotation Days.

Our Ent1: & Ent2:  Support services provide our clients with a fixed-cost fully-supported IT environment that allows them to achieve their goals within their business.

As they achieve their goals and grow, our support service adapts to meet their needs; we are happy for customers to alter their support level to meet their needs, both up and down.

There are only two differences between the support levels; the frequency of on-site support and the price. For further information on these support levels, click on the links below

  • ENT1:  twice-monthly rotation days support
  • ENT2: monthly rotation days support
  • ENT3:  every week support

To discuss your small business IT support requirements with one of our business development team, call us  on
07739 575232

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