|
|
|
|
|
|
|
|
|
Small Business IT Support
|
|
|
Small Business IT Support
|
|
|
The Enterprise It definition of a small business is less than 20 users, working out of one office and using Microsoft Office, plus a couple of industry-specific software packages. About a 75% of our client base comes into this category.
|
|
|
With the exception of the industry-specific packages (usually with their own support agreements) the IT support requirements of most small businesses are similar. The relative simplicity of their computer network means that maintaining a network that is reliable, resilient, accessible and available requires a lower frequency of on-site IT support than more complex and larger computer networks.
|
|
|
The Rotation Days not only provide the regular checks needed to monitor the network, time for dealing with user issues and time for network development, but more importantly they provide:
|
|
|
- the time to get to know the users and they way they like to work
- to see the physical condition of the network and identify alterations as necessary
- to see how the network is laid out within the office and advise on possible improvements
|
|
|
Our smallest clients have Regular on-site maintenance days (what we call Rotation Days) every six weeks; clients with slightly larger or more complex networks require usually no more than monthly Rotation Days.
|
|
|
Our Ent1: & Ent2: Support services provide our clients with a fixed-cost fully-supported IT environment that allows them to achieve their goals within their business.
As they achieve their goals and grow, our support service adapts to meet their needs; we are happy for customers to alter their support level to meet their needs, both up and down.
There are only two differences between the support levels; the frequency of on-site support and the price. For further information on these support levels, click on the links below
|
|
|
- ENT1: twice-monthly rotation days support
- ENT2: monthly rotation days support
- ENT3: every week support
|
|
|
|
To discuss your small business IT support requirements with one of our business development team, call us on 07739 575232
|